Frequently Asked Questions
If you have any questions or comments, please do not hesitate to contact us.
Trade enquiries
We welcome trade enquiries.
Can an order be placed by fax or mail?
Yes. Details of your order plus credit card details can be faxed to:
- (02) 6655 4589 (if calling from within Australia) or
- +61 2 6655 4589 (if calling from outside Australia).
Alternatively, you may send cheque, money order or credit card details with your order to:
- Montellard Pty. Ltd., 98 Tuckers Rock Road, Repton 2454, Australia.
You may also place your order by telephone, Monday to Friday between the hours of 9am and 5pm EST on
- (02) 6655 4843 (National) or
- +61 2 6655 4843 (International)
What sizes do you carry?
We have a size to fit every foot, from garden gnomes to 'Big Foot':- Sizes for socks are shown using the Australian sizing system. Please check our International shoe chart for your sock size.
Children's sizes: Available in 5-8, 9-12, 13-3, and 4-8.
Adult sizes: Available in 6-10 and 11-14
We also have health socks available for those people who prefer socks with a slightly looser top.
Adults sizes: Available in 6-10 and 11-14 in the colours of black, grey and beige only.
How good is the quality of the socks?
These socks are designed to last the distance. They're Australian-made of yarn-dyed cotton (actually 97% cotton and 3% elastane) in a knitting mill down in Melbourne. We are proud to have produced a range of high quality, very comfortable, hard wearing socks.
Delivery in Australia
Allow 12 days for delivery but it is highly likely we will have your package to you a lot sooner than this. Orders are shipped within 2 or 3 days of order confirmation. Express Post may be requested at the time of ordering.
Do you deliver to the rest of the world?
Certainly. Allow 15 days for delivery but it is highly likely we will have your package to you a lot sooner than this. Orders are shipped within 2 or 3 days of order confirmation. Express Post may be requested at the time of ordering.
Do you giftwrap?
Yes, we can take the hassle out of gift giving. We use quality patterned wrapping paper to suit the occasion and will include a handwritten gift tag with your message.
Can goods be returned?
Of course. Our business is based on 100% customer satisfaction. Please inspect your order upon delivery. If for any reason you are not satisfied, please return your goods within 30 days for a prompt and polite exchange or refund, whichever you prefer. If exchanging merchandise, please include the appropriate shipping and handling charge for your new order.
Can we print company/club logos or promotional messages on socks?
Yes, we can do this for you. Contact us with your details and we'll get back to you with a price. Please note that the minimum order quantity is 20 pairs of sox.
